Vendor: Cisco
Certifications: Others Cisco Certifications
Exam Name: Unified Communications Contact Center Express Implementation(UCCX)
Exam Code: 642-165
Total Questions: 74 Q&As
Last Updated: Apr 22, 2024
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VCE
Exam Code: | 642-165 |
Total Questions: | 74 |
What is the maximum number of agents supported on a Cisco Unified Communications Manager Express deployment?
A. 10 agents
B. 50 agents
C. 100 agents
D. 300 agents
Which two tasks must an administrator perform on Cisco Desktop Administrator to support presence integration? (Choose two.)
A. Assign a contact list to a CSQ.
B. Assign a contact list to a workflow group.
C. Assign an SME to a contact list.
D. Assign a contact list to a skill.
E. Assign an SME to a CSQ.
Which three fields are used in defining a CSQ in Cisco Unified Contact Center Express Enhanced? (Choose three.)
A. Agent Name
B. WrapUp Time
C. Service Level
D. Overflow CSQ
E. Automatic Work
F. CCX Application
Which three tasks are required to deploy a Cisco Unified CCX application? (Choose three.)
A. create a trigger
B. upload script to repository
C. restart the Cisco Unified CCX Engine
D. specify the maximum number of sessions
E. configure default session timeout
In which two ways does remote monitoring allow the monitored call to be selected? (Choose two.)
A. by agent name
B. by agent extension
C. by application ID
D. by media group ID
E. by CSQ ID
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