Vendor: Cisco
Certifications: Others Cisco Certifications
Exam Name: Unified Contact Center Enterprise Implementation(UCCEI)
Exam Code: 642-242
Total Questions: 84 Q&As
Last Updated: Apr 29, 2024
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VCE
Exam Code: | 642-242 |
Total Questions: | 84 |
A Cisco CTI Supervisor Desktop can display real-time statistics for Cisco Unified Contact Center Enterprise agents.
Which item must be configured in ICM Configuration Manager for those statistics to be displayed?
A. Supervisor script dialed number.
B. Agent teams.
C. Agent State Trace must be checked in the Advanced tab of Agent Explorer.
D. Routes must be created for each agent in Agent Explorer.
In the Cisco Unified Contact Center Enterprise solution, if a Cisco Unified Communications Manager subscriber in the Redundancy Group for the Cisco voice gateway is down, how will incoming calls be treated?
A. The voice gateway will play a "fast busy" and drop the call.
B. The voice gateway will reroute the call to a secondary CTI route point on the alternative/backup subscriber in the cluster.
C. The voice gateway will use the alternative/backup subscriber in the cluster.
D. The voice gateway will route around the subscriber to an IP IVR port on the alternative/backup subscriber in the cluster.
In a Cisco Unified Contact Center Enterprise deployment with two IP IVRs used for queuing, how does the system avoid sending calls to one of the IP IVRs if it is out of service?
A. The ICM routing script translation route to VRU node automatically detects the out-of- service condition and ignores the failed IP IVR.
B. The ICM routing script translation route to VRU node "consider if" is used to test the Peripheral Status.
C. The Cisco Unified Communications Manager CTI ports for the IP IVR would have a "forward on failure" to redistribute the calls sent by the ICM to the failed ports.
D. The ICM Send to VRU node "consider if" is used to test the peripheral status.
When configuring the private Ethernet card for a Cisco Unified ICM Peripheral Gateway, what is the correct way to set up the TCP/IP default gateway?
A. Multiple default gateways are configured in the Advanced tab of TCP/IP Properties for the private network connection.
B. Network Interface Card teaming is used so no default gateway needs to be configured.
C. A persistent static route is used for configuring the private network's default gateway.
D. The default gateway must be configured and available on the network prior to configuring the private network connection.
In the Cisco Unified Contact Center Enterprise solution with Cisco Unified IP IVR, how are service levels set for reporting?
A. at the Cisco Unified ICM Service in the Service Explorer tool
B. systemwide in the ICM Enterprise ConfigManager tool as a default
C. at the Cisco Unified ICM Call Type using the Call Type List tool
D. at the Cisco Unified ICM Skill Group using the Skill Group Explorer tool
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