Printable PDFPeoplecert CMS7 dumps - 100% Pass Guarantee!
Vendor: Peoplecert
Certifications: Peoplecert Certification
Exam Name: ITIL V3 Foundation
Exam Code: CMS7
Total Questions: 370 Q&As
Last Updated: Apr 25, 2024
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CMS7 Q&A's Details
| Exam Code: | CMS7 |
| Total Questions: | 370 |
CMS7 Practice Questions and Answers Online
Which of the following is NOT an aim of the Change Management process?
A. All changes to Service Assets and Configuration Items (CIs) are recorded in the Configuration Management system
B. Overall business risk is optimized
C. Standardized methods and procedures are used for efficient and prompt handling of all Changes
D. All budgets and expenditures are accounted for
To add value to the business, what are the four reasons to monitor and measure?
A. Evaluate; Diagnose; Justify; Intervene
B. Validate; Direct; Justify; Improve
C. Validate; Direct; Justify; Intervene
D. Evaluate; Direct; Justify; Improve
Which of the following best describes a Service Request?
A. Any request or demand that is entered by a user via a Self-Help web-based interface
B. A request from a User for information or advice, or for a Standard Change
C. Any request for change that is low risk and can be approved by the Change Manager without a CAB meeting
D. Anything that the customer wants and is prepared to pay for
Which of the following are goals of Service Operation?
1.
To coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to the business
2.
The successful release of services into the live environment
A. 1 only
B. 2 only
C. Both of the above
D. Neither of the above
What are the two major processes in Problem Management?
A. Technical and Service
B. Resource and Proactive
C. Reactive and Technical
D. Proactive and Reactive
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