Vendor: HP
Certifications: HP ExpertONE Certification
Exam Name: HP Service Manager 9.x Software
Exam Code: HP0-M43
Total Questions: 113 Q&As
Last Updated:
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VCE
Exam Code: | HP0-M43 |
Total Questions: | 113 |
Which debugging parameters are typically used to debug performance issues? (Select three.)
A. RTM:3
B. sm -debugperformance
C. sm -rundiagnostics
D. debugdbquery:999
E. sqldebug:1
F. sqltrace:2
Which options are available to the Self-Service user when searching the knowledge base? (Select two.)
A. search in results after results are returned on the first search
B. Advanced options such as categorization information, additional filtering
C. decision tree support
D. search the Interaction library
E. search the Problem library
In which file are client preferences for the web client defined?
A. web.xml
B. webtier-9.20.war
C. webapps
D. webtier-9.20.txt
What is the first phase of a problem in which a Problem Analyst can open a related Known Error?
A. Problem Detection, Logging and Categorization
B. Problem Prioritization and Planning
C. Problem Investigation and Diagnosis
D. Problem Resolution
Which statement is true about forms in Service Manager and Service Desk?
A. Forms can be tailored in Service Manager. Forms cannot be tailored in Service Desk.
B. Multiple forms can exist for an item in Service Manager. Only one form can exist for an item in Service Desk.
C. In Service Manager, an item is shown in a form based on a configurable parameter. Only one default form is used in Service Desk.
D. Placement of items on a form is not as flexible in Service Manager as in Service Desk.
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