Printable PDFSDI SD0-101 dumps - 100% Pass Guarantee!
Vendor: SDI
Certifications: SDI-Certifications
Exam Name: Service Desk Analyst Qualification
Exam Code: SD0-101
Total Questions: 164 Q&As
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SD0-101 Q&A's Details
| Exam Code: | SD0-101 |
| Total Questions: | 164 |
SD0-101 Practice Questions and Answers Online
What is the most important thing to remember when writing an email?
A. Use emoticons toindividualise your emails
B. Use abbreviations to ensure a speedy response
C. Review your email if you have time
D. Use a clear, concise style of writing
Which of these options is NOT considered to be proper Short Message Service (SMS) and Instant Messaging (IM) etiquette?
A. Avoiding the use of abbreviations and emoticons
B. Avoiding the use of punctuation and single word phrases
C. Writing clear and concise messages
D. Taking time to review your message before sending
Which of these options best describes primary reasons for Service Desks logging all user issues?
A. To provide an audit trail of user interactions and influence ongoing process improvement
B. To provide data to perform root cause analysis andincentivise SDA performance
C. To provide data to measure customer satisfaction and for other teams to use
D. To document the workload of the Service Desk and create a competitive environment
The Problem manager in your organisation has told you that one of his teams key tasks is Proactive Problem Management. What did he mean by this?
A. They talk to users about any inconveniences experienced when using their computers
B. They talk to Facilities Management about forthcoming office moves
C. They undertake satisfaction surveys
D. Theyanalyse Incident records to identify historical and current trends
Which of these options is a typical example of a wireless device?
A. A desktop printer
B. A Blackberry or PDA
C. An email server
D. A telephone headset
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