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At the beginning of a training session, a trainer instructed the learners to use Brand X computers because the instructional design assumes Brand X computers. Many learners objected. They felt that since they will be using Brand Y computers at work, they should work on Brand Y computers in the room. If the instructor needs to use Brand X computers to instruct, which of thefollowing is the MOST appropriate way to respond to the learners' need to be able to apply course materials to job requirements?

A. First explain to the class how the materials apply to Brand X. and then do the same for Brand Y.

B. Do not mention either brand by name, but refer learners to the manual covering each of the respective brands.

C. Provide a guide that relates Brand X to Brand Y computer functions

D. After providing the planned instruction on the Brand X computers, discuss differences that Brand Y computers present to the user.

The BEST way to get learners to contribute to a discussion is to:

A. Listen to what the learners are saying.

B. Provide handouts to learners.

C. Set expectations at the beginning of the course.

D. Encourage learners to ask questions.

A problem occurs while delivering a course. The trainer was not prepared for this problem and needs to maintain credibility with the class. The trainer should:

A. Continue training as if nothing happened.

B. Make the problem a learning moment.

C. Blame other members of the training team.

D. Fault the training materials for the problem.

During classroom instruction, a trainer notices that one of the students is disconnected. Which of the following actions should the trainer take?

A. Direct a question to the student to engage them in the class

B. Approach the student's manager about the problem

C. Avoid the student since they indicate they do not want attention

D. Assign a short assessment during instruction

Which of the following would BEST stimulate student interest in a topic?

A. Conducting a debate on the topic's validity

B. Presenting slide shows on the topic

C. Watching a movie on the history of the topic

D. Listening to real-life experiences on the topic