Printable PDFCisco 820-605 dumps - 100% Pass Guarantee!
Vendor: Cisco
Certifications: Cisco Customer Success Manager Specialist
Exam Name: Cisco Customer Success Manager (DTCSM)
Exam Code: 820-605
Total Questions: 161 Q&As ( View Details)
Last Updated: May 15, 2024
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820-605 Q&A's Details
| Exam Code: | 820-605 |
| Total Questions: | 161 |
| Single & Multiple Choice | 157 |
| Drag Drop | 4 |
820-605 Practice Questions and Answers Online
In which stage of the Customer Lifecycle does the Success Plan get updated for the first time?
A. Implement
B. Adopt
C. Use
D. Onboard
The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?
A. Suggest that the customer replace their existing staff
B. Provide the customer with a chargeable deployment service
C. Re-enforce the time to value of the solution
D. Give the customer a discount on a future purchase
What is a common indicator of customer health?
A. number of services purchased
B. number of licenses purchased
C. customer satisfaction metric
D. amount of money spent on the solution
A customer has six technical support cases open that are related to user connectivity that have negatively impacted the customer health scores for product quality and customer sentiment. After the Customer Success Manager assesses the business impact, which action creates a mitigation plan?
A. Offer the customer a discount because of their problems.
B. Request a meeting with customer executives.
C. Establish a timeline of when a solution must be in place.
D. Ensure the escalation to technical specialists.
As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sharing, which action helps to mitigate any concerns?
A. Talk to senior management to explain the benefits of success story creations.
B. Explain that this is a role metric that is needed to satisfy quotas.
C. Make the story for internal use only.
D. Offer the customer free products or services as an incentive.
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Cisco 820-605 exam official information: This exam tests a candidate's knowledge and skills to develop and integrate solutions, identify adoption barriers, implement adoption frameworks and interpret customer usage data.
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