ITIL-F Dumps

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Vendor: EXIN

Certifications: Exin Certification

Exam Name: ITIL Foundation

Exam Code: ITIL-F

Total Questions: 324 Q&As ( View Details)

Last Updated: Feb 15, 2024

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ITIL-F Practice Questions and Answers Online

Questions 1

Which of the following is best definition of IT service management?

A. An internal service provider that is embedded within a business unit

B. A complete set of all the documentation required to deliver world class services to customers

C. Technical implementation of supporting IT infrastructure components

D. The implementation and management of quality IT services that meet business needs

Show Answer
Questions 2

Which one of the following is the BEST description of a service level agreement (SLA)?

A. The part of a contract that specifies the responsibilities of each party

B. An agreement between the service provider and an internal organization

C. An agreement between a service provider and an external supplier

D. An agreement between the service provider and their customer

Show Answer
Questions 3

Which of the following in NOT an objectives of the operations management function?

A. Swift application of skills to diagnose any IT Operations failures that occur

B. Delivering Operational improvements to achieve reduced costs.

C. Management of the definitive media library (DML)

D. Maintenance of status quo to achieve stability of day to day processes and activities

Show Answer
Questions 4

Which is the CORRECT list for the three levels of a multi-level service level agreement (SLA.?

A. Technology, customer, user

B. Corporate, customer, service

C. Corporate, customer, technology

D. Service, user, IT

Show Answer
Questions 5

Which statement about the known error database (KEDB) is CORRECT?

A. It is maintained by the service desk and updated with the details of each new incident

B. It is a part of the configuration management database (CMDB) and contains workarounds

C. It is maintained by problem management andis used by the service desk to help resolve incidents

D. It is maintained by incident management and contains solutions to be implemented by problem

management

Show Answer More Questions

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