BH0-012 Dumps

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ISEB BH0-012 dumps - 100% Pass Guarantee!

Rating: 4.9

Vendor: ISEB

Certifications: ISEB Certification

Exam Name: The Foundation® ITIL (2012 Onwards)

Exam Code: BH0-012

Total Questions: 99 Q&As

Last Updated: May 22, 2024

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BH0-012 Practice Questions and Answers Online

Questions 1

Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits?

A. Service asset and configuration management

B. Event management

C. Service catalogue management

D. Problem management

Show Answer
Questions 2

Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

A. A service option

B. A service transition package (STP)

C. A service design package (SDP)

D. A service charter

Show Answer
Questions 3

Consider the following list:

1.

Change authority

2.

Change manager

3.

Change advisory board (CAB)

Which one of the following is the BEST description of the items above?

A. Job descriptions

B. Functions

C. Teams

D. Roles, people or groups

Show Answer
Questions 4

Which is the correct definition of a customer facing service?

A. One which directly supports the business processes of customers

B. A service that cannot be allowed to fail

C. One which is not covered by a service level agreement

D. A service not directly used by the business

Show Answer
Questions 5

A process owner is responsible for which of the following?

1.

Defining the process strategy

2.

Assisting with process design

3.

Improving the process

4.

Performing all activities involved in a process

A. 2, 3 and 4 only

B. All of the above

C. 1, 2 and 3 only

D. 1, 2 and 4 only

Show Answer More Questions

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