Printable PDFISEB BH0-012 dumps - 100% Pass Guarantee!
Vendor: ISEB
Certifications: ISEB Certification
Exam Name: The Foundation® ITIL (2012 Onwards)
Exam Code: BH0-012
Total Questions: 99 Q&As
Last Updated: May 04, 2024
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BH0-012 Q&A's Details
| Exam Code: | BH0-012 |
| Total Questions: | 99 |
BH0-012 Practice Questions and Answers Online
Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits?
A. Service asset and configuration management
B. Event management
C. Service catalogue management
D. Problem management
Which one of the following contains information that is passed to service transition to enable the implementation of a new service?
A. A service option
B. A service transition package (STP)
C. A service design package (SDP)
D. A service charter
Consider the following list:
1.
Change authority
2.
Change manager
3.
Change advisory board (CAB)
Which one of the following is the BEST description of the items above?
A. Job descriptions
B. Functions
C. Teams
D. Roles, people or groups
Which is the correct definition of a customer facing service?
A. One which directly supports the business processes of customers
B. A service that cannot be allowed to fail
C. One which is not covered by a service level agreement
D. A service not directly used by the business
A process owner is responsible for which of the following?
1.
Defining the process strategy
2.
Assisting with process design
3.
Improving the process
4.
Performing all activities involved in a process
A. 2, 3 and 4 only
B. All of the above
C. 1, 2 and 3 only
D. 1, 2 and 4 only
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