Vendor: Avaya
Certifications: ACDS
Exam Name: Avaya Aura Contact Center Solution Design Exam
Exam Code: 33810X
Total Questions: 48 Q&As ( View Details)
Last Updated: May 14, 2024
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VCE
Exam Code: | 33810X |
Total Questions: | 48 |
Single & Multiple Choice | 48 |
AACC interoperates with which two different Avaya applications? (Choose two.)
A. Avaya Work Force Optimization Select
B. Interaction Center
C. Proactive Outreach Manager
D. Call Back Automated
A customer Intends to connect two SIP enabled AACC on one Avaya Aura UC Platform. Which capability is supported In this scenario?
A. Email and Web Communication
B. Microsoft Lync Integration
C. Avaya Presence Service
D. AACC High Availability
A Contact Center manager wants a fast First Call Resolution, and has requested a Skype for Business client software on Avaya Agent Desktop.
Which statement describes what the Avaya support department needs be prepared to tell the manager?
A. Different Presence client software are supported on Avaya Agent Desktop.
B. Agent Desktop does not support co-resident Skype for Business client software.
C. Microsoft Lync Server are not supported.
D. Microsoft Skype Server are not supported.
Licenses are needed to allow service for a SIP enabled Contact Center. In which two locations can the license information located? (Choose two.)
A. Standby License Manager
B. Local WebLM license file
C. Remote WebLM server
D. Remote license file
Which three attributes describe the right context of a customer journey experience? (Choose three.)
A. Specific Report focused
B. Single Channel driven
C. Seamless
D. Personalized
E. Intelligent
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