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Which of the following is a narrative description of the work required for the project?

A. Contract work breakdown structure (CWBS)

B. Work breakdown structure (WBS)

C. Contract statement of work (CSOW)

D. Statement of work (SOW)

A business analyst (BA) had identified redundancy in the process for the first contact resolution for customer issues; currently two separate divisions handle this task. A new solution identifies a single point of contact that will eliminate the redundancy. What can the BA do to highlight the required changes to the structure?

A. Business capability analysis

B. Current state description

C. Organizational modelling

D. Policies and procedures

A company has a process improvement initiative that is projected to increase revenue by $150,000 USD non-compounded per year. The budgeted cost of the initiative is $200.000 and supporting the initiative will cost $30.000 for years two and three.

What is the projected return on investment over the first 3 years?

A. 44%

B. 73%

C. 40%

D. 51%

Holly is the business analyst for her organization. Holly encourages teamwork and open communications among the business analysis team and the stakeholders. She wants stakeholders to drop by her office and freely discuss the requirements, the solution scope, and other concerns about the solution she's working on. Holly definitely prefers informal communications.

What is the danger Holly may experience with informal communications?

A. There is no danger; informal communications is a preferred business analysis technique.

B. The stakeholders may address the business analysis team and the project team directly rather than communicate through Holly.

C. Stakeholders may miss information and the requirements could become ambiguous.

D. The stakeholders may not know who's in charge of the solution.

Henry is the business analyst for his organization and is completing the conduct elicitation activity. Part of this activity is to record the results of the requirements elicitation process.

All of the following are acceptable elements for requirements documentation except for which one?

A. Text message sent via a secured mobile phone

B. Written documents describing the outcomes

C. Visual or audio recordings

D. Whiteboards