ITILFND Dumps

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ITIL ITILFND dumps - 100% Pass Guarantee!

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Vendor: ITIL

Certifications: ITIL Certification

Exam Name: ITIL V4 Foundation

Exam Code: ITILFND

Total Questions: 1024 Q&As ( View Details)

Last Updated: Feb 20, 2024

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ITILFND Practice Questions and Answers Online

Questions 1

Which is a purpose of the 'engage' value chain activity?

A. Meeting expectations for quality, costs and time-to-market

B. Providing transparency and good relationships

C. Ensuring the continual improvement of services

D. Ensuring that the organization's vision is understood

Show Answer
Questions 2

What should be used to set user expectations for request fulfillment times?

A. The time that the customer indicates for service delivery

B. The consumer demand for the service

C. The time needed to realistically deliver the service

D. The service levels of the supplier

Show Answer
Questions 3

Identify the missing word in the following sentence.

A [?] is the addition, modification, or removal of anything that could have a direct or indirect effect on services.

A. problem

B. risk

C. change

D. configuration item

Show Answer
Questions 4

In which situation will incident management USUALLY use a separate process?

A. Where the cause must be diagnosed

B. For information security incidents

C. Where no target resolution time exists

D. For low impact incidents

Show Answer
Questions 5

What should all 'continual improvement' decisions be based on?

A. Accurate and carefully analysed data

B. Details of how services are measured

C. A recent maturity assessment

D. An up-to-date balanced scorecard

Show Answer More Questions

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